Through strong word of mouth, personal relationships and effective business development tactics, we receive an increasing amount of new work enquiries every day via our digital campaigns, website, direct email and by phone. The New Enquiries team sits in our marketing department and was created to ensure a positive first impression client experience. We are recruiting for an Administrator to provide support to the new enquiries process and the wider team in Bristol.
Is this your next career move?
You'll provide vital admin support to the New Enquiries Executive to ensure the efficient management of all new enquiries that come into the firm, both digital and by phone and you'll also add real value by tracking the referrals out to VWV approach member firms. You'll help maintain the New Enquiries information tool in Excel and in time, once you've been given guidance, you'll allocate enquiries to the appropriate lawyer and follow up on outstanding referrals. You'll also help to collate crucial data to support the compilation of the monthly report for submission to the Department Head.
Putting the client at the centre of what we do is right up there as one of our core values and your work in triaging our new enquiries will see you putting this value into practice every day.
Why choose us?
With around 450 employees we're a sizeable firm that still continues to grow, known for its friendly and welcoming culture where team work and collaboration is key, watch this short video to see what our people have to say about us.
For safety at this time our people are working remotely, though everyone is looking forward to getting back to the office at least part time, where our lovely culture is clear to see. We work hard but we also have fun and we're missing that social interaction with each other that really embeds our culture. That said, we have video meeting capability so we can still stay in contact as much as possible. This unusual time has proved we can work effectively as a business from home if needs be, so whilst we don't yet know how things will look when we return to our offices, what we do know now, is we can discuss the individual flexible needs for every employee and team without agility barriers.
We offer a competitive salary, holiday allowance that increases after 12 months with the firm, contribute to your pension pot, have an informal dress code which allows you to dress appropriately for your day no matter what day it is, give you private healthcare and life assurance, as well as offering a range of discounts with local businesses and with so many excellent internal training programmes on offer to everyone it's so easy to develop and improve your skills.
We’re passionate about creating an inclusive workplace that promotes and values diversity, we're striving to create an environment where everyone, regardless of background, can reach their full potential.
So who are we hoping will apply?
It's likely you'll be the first impression a potential client has of our firm, so it's essential that you're a confident communicator with highly developed organisational skills that can still deliver that first class impression when the pressure is on. You'll no doubt have some previous experience of working in professional services and whilst not essential any previous admin experience gained in the legal sector will put your application to the top of the pile. What is key is that you have excellent attention to detail and are confident working with databases and Excel spreadsheets.
For more details of the essential and desirable experience we're looking for, please click on the attached job description link.
You’re interested so what happens now?
If you can't wait to apply then click the red apply button at the bottom of this page to create an account and submit your CV or if you'd prefer to talk it through first, then please feel free to give me a call, my name is Hayley Legge and you can reach me on 07468 698 923.
Polite note to recruitment agencies
Due to the level of interest we receive from direct candidates we won’t be considering applications via agencies for this role.
Veale Wasbrough Vizards